Support and Resources
Our highest priority is the success of your BI initiative. To help you be successful, we provide exceptional support to our worldwide customers and partners. Our support staff has a deep knowledge of our products and related technologies and we regularly exceed our customer’s expectations and receive rave reviews from such
customers as Barry Parshall of WebTrends, who says our technical support has been “brilliant” and adds “they have bent over backwards to help us meet our schedules.”
We strive to provide timely, accurate, and thorough resolutions to our customers and partners.
We maintain a high level of technical knowledge and competency in our staff and provide our team opportunities to excel.
We provide an ever-growing online knowledge repository to help you easily find the information you need.
 
  Frequently Asked Questions
  Looking for an answer to help yourself work more smoothly with Strategy Companion? Most information you need is presented as a series of FAQs and How-to tips, and can be used as a handy reference guide for you.
 
    Q 1 What are the various types of reporting and analytical solutions and views provided by Analyzer?
Analyzer allows you to create interactive analytical reports which contain multiple components such as pivot tables, charts, data source viewers, scorecards, dashboards, intelligent maps, tree maps, web pages, MS Reporting Services Reports, and more. You can show and work with dimensions, measures, named sets, and Key Performance Indicators, as well as the underlying RDBMS-based data.
    Q 2 Which browser types and versions are supported by Analyzer?
We support Internet Explorer versions 6 and above
    Q 3 What reporting views come preconfigured with the product? Does it support simple parameter driven list reports, single and nested cross tabular views?
The components listed in the Response to Question 1 above come preconfigured with Analyzer. It does support parameter-driven reports through integration with MS Reporting Services. You can also pass parameters to Web pages which can be included in an Analyzer report. Analyzer also supports both single and nested cross-tabular views.
    Q 4 Which features of Microsoft Analysis Services & Reporting Services are leveraged by the product?
Analyzer supports virtually all of the new BI features introduced in Analysis Services 2005, including: UDM, KPIs, MDX scripting, built-in analytical functions such as Time Intelligence, attribute-based dimensions, support for new dimension types, measure groups, perspectives, security control, and multiple language support. We support integration of Reporting Services reports inside an Analyzer report, with the ability to pass parameters to Reporting Services.
    Q 5 Is there an Open API to customize the UI?
Yes, there is a complete set of Web Services which our OEM customers use to customize the UI.
 
Join the Support Forum Now
    Interact with our technical professionals and share your implementation experience, what the best practices for you have been, and trouble-shooting tips with other users on our Support Forum. Go to register now.
 
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At PharmaBI.COM, we realize that organizations need a powerful reporting & analysis solution that is easy to use and easily extended to sales & management. With Analyzer, our SaaS model allows for this flexibility.
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